Returns & Exchanges
At Ply Online, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Log in to your account and select the order you wish to return, or contact our support team with your order number to begin the process.
Package Your Items
Ensure the items are in their original condition and packaging, including all tags and accessories, to qualify for a full refund.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing